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Why am I not receiving SMS alert from my bank?
Read all about why you are not receiving SMS alert from your bank.
The bank SMS alert is a vital part of modern banking, it allows you to keep track of money that comes in and goes out of your bank account.
All major banks in Nigeria allow you to receive both SMS alerts and email alerts. The SMS alert usually attracts a small fee which is debited from your bank account.
Usually after opening a bank account and completing all the required processes, you should get an SMS alert for every debit & credit transaction that occurs on your bank account.
There are a few reasons why may not be receiving SMS alert from you bank and this post is going to answer the most popular search queries like “why am I not receiving alert from my GTbank”, “why am I not receiving alert from my Zenith bank”, “why am I not receiving alert from my Access bank”, “why am I not receiving alert from my UBA”, “why am I not receiving alert from my Fidelity bank” and more.
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Let’s get into it then…
What is an SMS alert?
The SMS alert is a notification message sent to your registered bank phone number, to notify you of credit & debit transaction that occurs on your bank account.
The SMS alert usually attracts a small fee that is charged from your bank balance daily, monthly or yearly, depending on your bank.
Benefits of SMS alert from bank
The following are some of the benefits of receiving SMS alerts from your bank:
- You can easily know how much you have in your bank account balance without going to the bank or using the USSD code for checking account balance
- Monitor debit & credit transactions that take place on your bank account
- Can be used for reference purpose, as proof that a transaction occurred
Reasons why you are not receiving SMS alert from your bank
Wrong phone number
It is possible that the phone number you filled in when opening your bank account is not the correct one. Usually, when you are filling out the bank account opening form, you will need to input your phone number, if you didn’t input it correctly, then you will obviously not receive SMS alerts.
Didn’t select SMS alert option
When filling out the account opening form, you will be asked to select the type of alerts you want to receive, which is usually the SMS alert and Email alert.
You can select one type or even select both. If you didn’t select the SMS alert option in the form, then it is why you are not receiving SMS alert.
Another reason you might not have received SMS alert is because of network issues. The network problem from your bank might be the reason you might not have been receiving bank SMS alert.
To know if your bank is having network issues, you can contact them via phone number, email address or by visiting their twitter page.
You turned off SMS alert
You can turn off the SMS alert option from the mobile app or via internet banking. When you do this, you will not receive SMS alert on your mobile phone number.
It is possible that you turn off SMS alert on the mobile app or via internet banking, and that is why you are not receiving SMS alert.
How to receive SMS alert from my bank?
Visit the nearest bank branch
If you want to start receiving SMS alert on your phone number, you will need to visit your bank’s nearest branch and head to the customer service desk.
Let them know that you are not receiving SMS alerts, and you will like to. They will give you an update form to fill, in which you can input your phone number and select the SMS alert option, so you can start receiving SMS alert.
Via mobile app or internet banking
If you have registered on your bank mobile app or internet banking, then you can also turn on SMS alert from your mobile app or via internet banking by following the on-screen prompts.
Contact customer care
Visit your official bank website and get the contact details. Contact them and let them know you want to want to receive SMS alert, and they will direct you on what to do.
With the above, you should now know some of the possible reasons why you are not receiving SMS alert from your bank and what to do.
If you have further concerns or you have something to add, don’t hesitate to leave us a comment or shoot us an email by visiting our contact us page, and we will get back to you as soon as we possibly can.
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