How to log a declined/failed transaction on FCMB?

Read all about how to log a failed transaction with FCMB.

There are times when you complete a transaction from your FCMB account, and you are debited, but you did not receive the value of your transaction.

For example, if you buy airtime of 1000 naira from your FCMB account, and you are debited, but you didn’t receive the airtime or if you send money to someone, and you were debited, but the person did not receive the money etc.

The above are examples of a failed transaction, and if you have waited for over 72 hours without getting your money reversed, then you will need to log the transaction with FCMB in other to get your money reversed back to your bank account.

In this post, I am going to be showing you how to log a failed transaction on FCMB and more. Remember to leave us a comment after you finish reading and also share with your friends on social media.

Let’s get into it then…

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How to log a declined/failed transaction on FCMB?

FCMB internet banking

Follow the below instructions to log failed transaction with FCMB internet banking:

1. Login to FCMB internet banking https://ibank.fcmb.com/
2. From Home menu, select “Dispute resolution”
3. Choose Account
4. Select the transaction & raise your dispute claims

FCMB New mobile app

Follow the below instructions to log failed transaction with FCMB mobile app:

1. Login to the app
2. Click on the Account you want to view
3. Click the transaction you have challenges with
4. Select initiate dispute and follow the prompts

FCMB Customer care

You can also log complaints with FCM customer support channels:

07003290000, 01-2798800

Customerservice@fcmb.com

Twitter: https://twitter.com/fcmb_help https://twitter.com/myFCMB

FCMB Bank branch

As a last resort, you can visit the nearest FCMB branch to lay a complaint about your failed transaction. You will be given a form to fill and your money should be reversed in 24 hours.

Summary

With the above, you should easily be able to log a failed transaction as an FCMB customer. If you require further help, don’t hesitate to send us an email by visiting our contact us page or leave us a comment below and we will get back to you as soon as possible.

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Conclusion

Thank you for reading my post on How to log a declined/failed transaction on FCMB? If you have any question or comment, you can leave it below in the comment section below.

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