How to unlock Kuda bank account?

How to unlock Kuda bank account?

Read all about how to unlock Kuda bank account.

Kuda bank is Nigeria’s first mobile only bank that is licensed by the central bank of Nigeria. Kuda bank comes in with many amazing features, like zero card maintenance fees, free transfers, automatic savings and more.

Kuda bank started some few years back as Kudimoney, their aim was to solve the numerous problems that users had with traditional banks.

They later changed their name to Kudabank, and grew their team to help them achieve their goal.

Kuda bank is registered and licensed by the Central bank of Nigeria (CBN) and their registration number RC796975. It is headed by CEO Babs Ogundeyi.

There are number of reasons why Kuda bank may lock your account, but most times, it is either as a result of suspicious activity or when extra verification is needed.

Before you can continue using your Kuda account, you will need to unlock it. In this post, I am going to be writing about how to unlock Kuda bank account and more.

Remember to leave us a comment after you finish reading and also share with your friends on social media.

Let’s get into it then…

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Reasons why your Kuda account was locked/restricted

  • Adding money to an account with a card too often in a short time, like six times or more in ten minutes.
  • Moving money to an account from a card with details that don’t match the account name.
  • Adding money to an account with a card issued in a country that doesn’t match the account owner’s current location.
  • Signing into an unknown device

How to unlock Kuda bank account?

If your account was locked because you signed in from an unknown device, then you can unlock it by following the below:

  • Open the App
  • Select More
  • Select Account Details and scroll down
  • Select Remove Restriction and enter your 4-digit Transaction PIN

Otherwise you will need to contact the Kuda bank customer care and they will let you know why your account was locked.

If it is just a verification issue, then they will ask you to provide the required documents, so your kuda account can be unlocked.

If it is as a result of suspicious activity, then you will need to clear up the issue by following the instructions given to you by the Kuda bank customer support.

Once you provide the needed information, then your Kuda bank account will be unlocked.

According to the Kuda bank official website “Usually, we’ll send you a message with specific instructions along the lines of “Call us or send an email.”

If you follow those instructions, we’ll talk through what led to your account being blocked and let you know the information we need to unblock your account.

In some special cases, we may have to report to the Central Bank. At this point, unblocking an account is no longer up to us.”

Kuda bank customer care/support

You can contact the Kuda bank customer support/care via any of the following:

Phone number: 01 633 5832

Email address:


You can also Tap MORE on the Kuda bank app to chat with the customer service representative.


Read all about how to open Kuda bank account

With the above, you should be able to unlock your Kuda bank account and more. If you require further information, then don’t hesitate to use the comment section or visit our contact us page and we will get back to you as soon as we possibly can.


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