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How to resolve Zenith bank dispense error?
Read all about how to resolve Zenith bank dispense error.
If you have a failed card transaction using any of the zenith bank e-channels (POS, ATM, QUICKTELLER etc.), then you will be glad to know that there are different ways you can get it resolved.
A dispense error usually occurs when your account was debited even though the transaction you were trying to complete, failed.
A dispense error is common when using ATMs, the machine will show that the transaction has failed, but your bank account will still be debited.
In some cases, the money will be reversed almost instantly and there will be no issues, but in cases where the money has not been reversed back to your bank account, you will need to get it resolved.
In this post, I am going to be writing all you will need to know about how to resolve zenith bank dispense error and more.
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Let’s get into it then…
What is a dispense error?
A dispense error usually occurs when your account was debited even though the transaction you were trying to complete, failed.
A dispense error is common when using ATMs, the machine will show that the transaction has failed, but your bank account will still be debited.
Read my post on Zenith bank cardless withdrawal
How to resolve zenith bank dispense error using mobile app?
If you have registered for the zenith mobile app, then you can easily resolve a dispense error by following the below instructions:
- Launch/open the zenith bank app
- Login with your details (User ID and password)
- Click on CARDS
- Select “Card dispense error manager”
- Fill out the form by inputting all the required details including the amount debited
- Click on the NEXT button
- Select the value been debited
- In the comment box, input “Transaction failed”
- SUBMIT
How to resolve zenith bank dispense error via bank branch?
Another way to resolve a dispense error is by filing the dispense error form, which you can download by clicking this link https://www.zenithbank.com/media/1868/dispute_form_fm_11.pdf
After downloading the form, make sure you fill it correctly with all the required details like account number, account name, e-channel used, amount debited and more.
Take this form to the nearest zenith bank branch, and you request will be processed. The money will be reversed back to your bank account in a period of 24 – 72 hours.
How to resolve zenith bank via customer care?
You can also get the dispense error resolved by contacting the zenith bank customer care via 012787000 or 0700ZENITHBANK
You may be asked to fill the dispense error form and forward it to the right department in order to get the dispense error resolved.
The money will be reversed back to your bank account in a period of 24 – 72 hours.
Frequently asked questions (FAQs)
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How long will it take to resolve my zenith bank dispense error?
The money will be reversed back to your bank account in a period of 24 – 72 hours.
What is a zenith bank dispense error?
A dispense error usually occurs when your account was debited even though the transaction you were trying to complete, failed.
How to resolve a zenith bank dispense error?
You will need to fill the zenith bank dispense error form and take it to the nearest bank branch.
Summary
With the above, you should be able to resolve zenith bank dispense error. If you have a question or have something to add to this post, then you can leave us a comment or shoot us an email.
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Conclusion
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