How to report/resolve Access bank dispense error

Read all about Access bank dispense error.

A dispense error occurs when your bank account is deposited for a transaction, for which you have not received the value.

For example, if you go to the ATM to withdraw a sum of 1000 naira and your account was debited, but the machine did not dispense your money to you, as a result of some error. Usually, the money is reversed to your bank account almost immediately, or within a period of 24 hours.

If after waiting for a period of 24 hours or more, and your money has not been reversed, then you can report the dispense error to the bank, in order to get back your money.

In this post, I am going to be writing about all you will need to know about how to resolve access bank dispense error and more.

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Let’s get into it then…

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What is a dispense error?

A dispense error occurs when your bank account is deposited for a transaction, for which you have not received the value.

How to resolve Access bank dispense error?

The following are some of the different ways in which you can report access bank dispense error:

Access bank mobile app

You can report a dispense error from the Access more app, which you can download from the Google playstore or App store.

Login to the app with your username & password, click on TRANSACTION HISTORY, click on report abuse, insert the transaction amount, put in the details of the transaction and click on LOG COMPLAINT.

Once you have done the above, then you will have successfully logged the complaint, and your money will be reversed in 24 hours.

Access bank customer support

Another way to report a dispense error is by contacting the Access bank customer care and requesting for your money to be reversed.

You will need to provide details of the transaction like the amount, transaction date, transaction description and more.

Once you successfully provide the support with all the required details, your money should be reversed in 24 hours.

You can contact the Access bank customer support via the following channels:

+2341-2712005-7

+234-2802500

07003000000

01-2802500

contactcenter@accessbankplc.com

Access bank social media

You can also contact Access bank via their social media accounts. For example, you can follow the access bank twitter account @accessbank_help and let them know about the dispense error.

You will be asked to provide all the details about the transaction and they will see to it, that your money is reversed back to your bank account.

Via bank branch

If you are close to an access bank account branch, then all you need to do is walk straight to the customer service desk and request for the ATM/POS dispense error reimbursement request form.

The form requires details like your Card Number, account number, phone number, email address, transaction amount and more.

Make sure you fill the form correctly with all the required details and submit back to the Access bank official and they will process your request.

Your money should be reversed back to your bank account in 24 hours.

NOTE: You can also download the form from the Access bank website, fill it and submit to the access bank email address.

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Frequently asked questions (FAQs)

How long does it take to reverse money from an access bank dispense error?

It should take a minimum of 24 hours to get your money reversed to your bank account.

What is access bank reversal code?

There is no code for reversing money from a dispense error.

Summary

With the above, you should now have a good idea on how to resolve access bank dispense error. If you need further information or you have something to add, don’t hesitate to reach out to us by leaving a comment below or visiting our contact page, and we will get back to you as soon as we can.

Conclusion

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