How long does it take First bank to reverse money? (After a failed transaction)
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When your account is debited and you do not get the value of your transaction, this is a dispense error.
For example, if you use the ATM to withdraw money and your account is debited even though you did not receive your cash, then this is a dispense error.
It usually can be resolved in a few minutes or hours by the bank, you may also be required to take additional steps for it to be resolved.
If you are however want to know how long it takes for first bank to reverse money after a failed transaction, then you need to continue reading this post.
In this post, I am going to be answering the question “How long does it take First bank to reverse money?” after a failed transaction and more.
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Read my post on First bank dispense error
How long does it take First bank to reverse money?
When your experience a dispense error, it usually takes a few minutes for first bank to reverse your money. Sometimes, as soon as the money is debited from your account, you will also receive a corresponding reversal alert in just 4 to 10 minutes.
In some occasions, first bank will reverse your money anytime within a 24 hours’ period. If your money has not been reversed within a 24 hours’ period, you can then lodge a dispense error complaint.
After lodging the complaint, your money will be reversed back to your account in 48 hours at most, but there are rare occasions when it can take up to a period of 30 to 60 days for your money to be reversed.
This can usually happen if the money is a very large sum or if you did not lodge a complaint early enough for it to be resolved quickly.
How to get first bank to reverse your money?
To get first bank to reverse your money, you will need to report the dispense error via any of the following channels:
You will have to lodge a dispense error complaint by visiting the first bank website https://complaints.firstbanknigeria.com , select DISPENSE ERROR and input the required information like full name, account number, email address, phone number, card type, input the last 6 digits on the front of your card, the transaction amount, transaction date and more.
Once you do the above, you will have to wait 24 hours for your money to be reversed.
Via social media
You can contact the first bank social media channels to get your money reversed. You will need to provide the transaction details like amount, date, card type, account number etc.
The first bank official social media channels:
Via customer care
You can get your money reversed by contacting the first bank customer care channels and providing them with the transaction details like amount, date, card type, account number etc.
The below are the First bank customer care channels:
Via bank branch
As a last resort, you can visit the nearest first bank branch and request for the dispense error form. On this form you will be asked to provide details like full name, account number, email address, phone number, card type, input the last 6 digits on the front of your card, the transaction amount, transaction date and more.
Once you have completely filled the form, submit it to the desk of the customer service and your money will be reversed in not more than 48 hours.
Read my post on how to reverse failed POS transaction
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