How long does it take Zenith bank to reverse money?

Read all about how long does it take Zenith bank to reverse money.

If you used any of the e-channels like POS, ATM, QUICKTELLER etc. and did not get the value for your transaction, then you will need to report the failed transaction for Zenith bank to reverse your money.

For example, if you tried withdrawing money from the ATM and your account was debited, but you did not get the cash, then you will have to report the transaction, if your money is not reversed within a period of 24 hours.

If you want to know how long it takes for Zenith bank to reverse money after a failed transaction, then you need to continue reading.

In this post, I am going to be answering the question “How long does it take Zenith bank to reverse money?” and more.

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Read all about how to resolve Zenith bank dispense error

How long does it take Zenith bank to reverse money?

When you experience a dispense error with Zenith bank, it usually takes a few minutes for your money to be reversed to bank account.

For example, if you try withdrawing 1000 naira from the ATM and the amount is debited, even though the machine did not dispense any cash to you, a corresponding reversal alert will be sent to you almost immediately or in a period of 1 to 30 minutes.

In some cases, you will need to wait for a period of 24 hours for the money to be reversed back to your Zenith bank account.

If after waiting for a period of 24 hours, the money has not been reversed into your account, you will need to report the transaction to Zenith bank in order for your money to be reversed.

After lodging a complaint, your money should be reversed with a period of 24 hours to 72 hours.

In some rare occasions, it can take between a period of 30 to 60 days for your money to be reversed, this can be true in cases where the sum is large or when you failed to report the failed transaction early enough for it to be resolved quickly.

How to get Zenith bank to reverse your money?

To get Zenith bank to reverse your money, you need to lodge a complaint.

Via bank branch

You will need to fill the dispense error form, which you can download https://www.zenithbank.com/media/1868/dispute_form_fm_11.pdf and take it to the nearest Zenith bank branch.

The form will require you to provide information like account name, account number, transaction date, transaction amount, e-channel, card number, phone number and more.

Once you submit the form, Zenith bank will resolve the issue and your money will be reversed back to your bank account within a period of 24 – 72 hours.

Via customer care

You can try contacting the Zenith bank customer care and provide the details of the transaction like like account name, account number, transaction date, transaction amount, e-channel, card number, phone number and more.

They will help you resolve the dispense error and reverse the money back to your bank account. You can contact the Zenith bank customer care via the following channels:

012787000 or 0700ZENITHBANK

https://twitter.com/zenithbank

Conclusion

Read my post on How to get Zenith bank POS

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